Housecall Residency Program obtains approval from AANP (American Academy of Nurse Practitioners) Tuesday, Oct 13 2009 

Advanced Clinical Consultants just received word of the approval of our Housecall Residency Program. This is exciting news! The 2 day intensive course will offer NP’s a detailed look at Housecalls, how to get a program started, necessary forms, what to put in the Housecall bag, technology “must-haves”, and other general business pearls from ADVANCE magazine’s 2008 Entrepreneur of the Year winner, Dr. Scharmaine Lawson-Baker. See the letter from AANP below. More of the program’s curriculum, pricing, and other particulars will be posted on the web. This is the FIRST Housecall Residency approved by AANP in the nation!

AANP Letter:

Dr Scharmaine Lawson-Baker
Advanced Clinical Consultants
3715 Prytania St, Ste 230
New Orleans, LA 70115

Dear M Lawson-Baker,

The continuing education program titled House Call Residency Program sponsored by Advanced Clinical Consultants (initial program date September 2009) is approved for continuing education by the American Academy of Nurse Practitioners. You sessions are approved as submitted. The appropriate wording for this is:

“This program is approved for 16 contact hour(s) of continuing education by the American Academy of Nurse Practitioners. Program ID 0908276.”

In addition, the following statement should accompany all AANP-approved activities: “This program was planned in accordance with AANP CE Standards and Policies and AANP Commercial Support Standards.”

ID number 0908276 has been assigned to this application. Please refer to this number when you send the required reports (the list of participants who receive continuing education credit for this program, the evaluation summary, etc.) and any other contacts pertaining to this application. This program has been approved for 2 years (through August 31, 2011), provided no changes are made. Attendance sheets and evaluation summaries are due in this office one month after the program’s initial presentation. If the program is enduring or repeated, reports are due again at one year and at program’s end, unless other arrangements have been authorized.

Thank you,

Stormy Causey
CE Coordinator

Another Battle Won. Monday, Oct 5 2009 

In October of 2008, I decided that I wanted to become a Community Care provider (La. Medicaid’s version of an HMO). I was told to apply because this area (New Orleans) was still considered a “provider shortage area” since Hurricane KATRINA and that “free-standing” Nurse Practitioner clinic’s would have no problem getting credentialed. So, I immediately filled out the paperwork and waited for a response while I ventured off to fight other battles. Alas, December 2008 arrived and I still have not heard a word from my “new” Provider Relations department. I pick up the phone and give them a call. I am now told that, “after reviewing your application Ms./Dr. Lawson-Baker, New Orleans is no longer a shortage area. We are only allowing physicians and/or NP’s if it is deemed a ‘provider shortage’ area.” “Oh”, is my response as my face becomes as flushed as a Louisiana Creole Tomato. Ms./Dr. Lawson-Baker, you are welcome to appeal, the attendant says… At this point, I am still speechless as I say, “Don’t worry, I will tell all my Medicaid Community Care patients to find another provider.” I hang up the phone.
Three months pass, and we are now in April of 2009. I muster the strength to appeal and discover that the program is now “under new management”. This could be good, I say to myself. Real good. Hence, I begin a renewed fervor round of calls and letters to the “new management team” to figure out the hierarchy and decide who to pester, in a pleasant, but consistent manner. I am given a name and I place my first call to the leader of the team in June of 2009. I am told that I should re-submit my application and “really explain” just what my practice entails. “No problem”, I say.
After a few application “do-overs” and phone calls (of course), on October, 1st, 2009, Advanced Clinical Consultants became the first NP-owned Community Care Clinic in the City of New Orleans. We were told that 1,000 patients may be assigned to our roster. We saw our first patient today and already have 9 patients “assigned” to the clinic. I still have my Armour on…HUMANA is still in view. I got to get that directory insanity fixed now. Stay Tuned…

Memphis Speaks Wednesday, Aug 5 2009 

I took a chance and stepped out against my usual speaking engagements to deliver a scientific talk on Constipation and Irritable Bowel Syndrome in the elderly.  It involved overnight travel to the University of Memphis.  Overall the talk went well.  Of course before I actually spoke on my required speech, I had to give the usual “KATRINA” update.  It is as if KATRINA was yesterday in some parts of the 9th Ward, New Orleans East, and St. Bernard parishes is what I said, as various audience members showed shock and surprise on their faces.  Well, it’s sad, but true.

Anyway, the subject of constipation is where we must continue.  Hence, after the speech, many were interested and focused on filling out the post-test for their 1 hr CE.  Therefore, no questions regarding chronic constipation were asked or solicited.  This was a comfort.  I found the staff and waiters at the University of Memphis Holiday Inn to be surprisingly helpful and genuine.  The hotel was nice too.  I was not sure of what to expect, but when I saw that room service was available, I knew my 2 night stay would be “right up my alley”.  I honestly did not know that Holiday Inn’s had room service?

Will I speak on behalf of a pharmaceutical company again?  I think so.  The only real issue for me was I expected more support with some of the slide content which is customary from most pharm companies…just not this one. Oh well, I guess you can’t have it all.  My overall regret was not getting out to Interstate BBQ or Neely’s BBQ!

Alaska Day 1, Monday Tuesday, Jun 23 2009 

We left NOLA at 0500.  We did not arrive in Anchorage until 1400 (1700 in NOLA).  We check into our hotel that has Taxidermy on a magnificent display in several glass cases (bears, moose, reindeer [Prancer, Vixon], and a wolverine –like from X-Men).  The weather is a misty 60 degrees.  Our hotel room is clean, but a bit rustic complete with a moose lamp and Native-American art on the wall.  After a quick shower, we’re off to dinner with a few other couples and locals in a private dining room at a local restaurant.

WoW.

First of all, I have never had beer-battered Halibut. Yummy. I try theMacadamia encrusted Alaskan Salmon filet with asparagus and Jasmine rice.  Yummy.  I passed on the fried Calamari, reindeer (Prancer) sausage, and Buffalo links.  Second, I met someone who said he was an Eskimo.  Well, me being me, I asked him if Igloos existed.  Yes, at one time they did, he says, but explained that he nor any members of his tribe live in one.  We continue eating and talking until 2300 (0200 in NOLA).  I was exhausted and could not believe it was still daylight outside.   Yes, I did not see the sun, but it was light outside and the temperature had dropped to a windy 40 degrees.  We get back to the hotel and are surprised that everybody is still awake (restaurant/bar still open), discover that we have been up 24 hours because it is now 0200 (0500 in NOLA), and lovingly appreciate another city that never sleeps.

Welcome

Welcome

Big White Bear Greeting

Big White Bear Greeting

Alaska Day 2, Tuesday to follow

Independence At Home Act! Friday, Jun 12 2009 

 

Urge Your Members of Congress to Co-Sponsor the
Independence at Home Act TODAY!

Representatives Edward Markey (D-MA) and Christopher Smith (R-NJ) and Senators Ron Wyden (D-OR),  Richard Burr (R-NC), Ben Cardin (D-MD) and Sheldon Whitehouse (D-RI) have reintroduced the “Independence at Home Act of 2009” (H.R. 2560/S. 1131) to allow Medicare patients with multiple chronic conditions to receive primary care at home in a familiar and comfortable environment.  This legislation would provide patients with care options that offer both independence and quality of life. Moreover, it recognizes the integral role nurses and nurse practitioners play in the delivery of primary care and helps bring the focus of our health care system back where it belongs—on the patient and the community.

Please email your members of Congress and ask them to cosponsor the Independence at Home Act of 2009 (H.R. 2560/S. 1131) TODAY! 

 

as received from ANA via email

Independence At Home Act (S. 1131/HR. 2560) Thursday, Jun 11 2009 

I just sent the following letter to Senator Kerry’s office:

June 11, 2009

 

Honorable John F. Kerry

U.S. Senate

Russell Senate Office Building -304

Washington, D.C.  20510

 

Re:  Independence at Home Act (S. 1131/H.R. 2560)

 

Dear Senator Kerry:

 

I am writing to you to request your support for the Independence at Home Act (S. 1131/H/R/ 2560), an important piece of legislation that, if enacted, would make a real difference to the lives of my patients in New Orleans. 

 

As you know, I had to evacuate New Orleans as a result of Hurricane Katrina, but because my patient’s records were stored on my PDA, I was able to quickly return and rebuild my practice.  Demand for my services has been great and today, I see more than 500 patients who are too frail and too ill to travel to the city’s health clinics.  I am still the only Nurse Practitioner owned house call practice in New Orleans.

 

The Independence at Home Act could change that by creating pilot programs to better serve the needs of Medicare’s highest cost beneficiaries — the very patients I am serving, with interdisciplinary care teams.  What is unique about IAH is that it is funded entirely from the savings it creates.  Further, it is modeled upon proven health care delivery models such as the Veteran’s Administration’s Home Based Primary Care Program (VAHBCP). The VAHBCP has been in existence for 32 years.  Today, it operates in 130 locations in 48 states and treats 17,000 highest cost, chronically ill patients.  It will soon be available at every VA facility. Notably, the VA HBPC has:

 

  •       Reduced hospital days by 62%;
  •       Reduced nursing home days by 88%; and
  •       Reduced overall costs by 24% 

The VA’s HBPC program has been replicated successfully throughout the country with similar results, but these programs are small and are not widely available.

 

As a member of the Senate Finance Committee, you are in a position to make a difference in the lives of homebound seniors in New Orleans and across the country.  Please consider co-sponsoring this legislation and working to include it in health care reform. 

 

 

Sincerely,

 

 

 

Dr. Scharmaine Lawson-Baker, DNP, FNP-BC

 HE IS NOW A COSPONSER!!!!

READ Information on IAH Below:

Independence at Home Act     (S. 1131/HR. 2560)             

Q.  What does the Independence at Home Act (IHA) establish?

A.  The IHA establishes a voluntary chronic care coordination demonstration project in 26 States using a patient-centered health care delivery model to ensure that Medicare beneficiaries with multiple chronic conditions can remain independent for as long as possible.  

 

Q.  Who provides services to Medicare beneficiaries under the IHA?

A.  The Independence at Home Care Team provides services to the participant as part of an Independence at Home program.  This is a team of qualified individuals that includes an Independence at Home physician or an Independence at Home nurse practitioner and an Independence at Home coordinator.  

 

Q.  Who is eligible to enroll in an IHA program?

A.  The IHA program targets high- cost, high-risk Medicare beneficiaries.  An eligible beneficiary must meet all of the following criteria:

            (1)  Have a qualifying functional impairment,

            (2)  Have been diagnosed with two or more chronic conditions including CHF, diabetes, COPD, IHD, peripheral arterial disease, stroke, Alzheimer’s disease or other dementias designated by the Secretary, pressure ulcers, hypertension, high cost neurodegenerative diseases designated by the Secretary and any other chronic condition identified by the Secretary that is likely to result in high costs to the Medicare program when such condition is present in combination with one or more of the chronic conditions listed above, and

            (3) Within 12 months of first enrolling, have received non-elective inpatient hospital services, services in the emergency department of a hospital and any of the following:  extended care services, services in an acute rehabilitation facility or home heath services. 

 

Q.  What is a qualifying functional impairment?

A.  A qualifying functional impairment means the inability to perform, without the assistance of another person, two or more activities of daily living.

 

Q.  Are any Medicare beneficiaries ineligible for IHA services?

A.  Yes.  The following Medicare beneficiaries are ineligible:

(1)     Beneficiaries being treated for end-stage renal disease,

(2)     Beneficiaries enrolled in a PACE program or a chronic care improvement program,

(3)     Beneficiaries, who within the previous year have been a resident for more than 90 days in an SNF, NF or other facility as defined by the Secretary or whose enrollment in an IHA program would not be appropriate.

 

Q.   Who can qualify as an IHA organization?

A.   An IHA organization can be a provider of services, a physician or physician group practice, a nurse practitioner or nurse practitioner group practice, or other legal entity that receives payment for services under Medicare.  An IHA organization must enter into an agreement with the Secretary to provide IHA services, and must provide 24/7 coverage for emergencies, among other requirements.

 

Q.  What services must be provided?

A. Each beneficiary must receive an IHA assessment and an IHA Home Plan. 

 

Q. What are the required elements of the IHA assessment?

A.  Each must include an assessment of:

 

(1)     Activities of Daily Living

(2)     Medications and medication adherence

(3)     Affect, cognition, executive function and presence of mental disorders

(4)     Functional status, including mobility, balance, gait, risk of falling and sensory function.

(5)     Social functioning and social integration

(6)     Environmental needs and a safety assessment

(7)     The ability of the primary caregiver to assist with the beneficiary’s care as well as the caregiver’s own physical and emotional capacity, education and training.

(8)     Whether the beneficiary is likely to benefit from an Independence at Home program

(9)     Whether conditions in the beneficiary’s home or place of residence would permit the safe provision of services in the home or residence, respectively, and

(10) Other factors determined appropriate by the Secretary.

 

Q.  What are the required elements of the IHA Home Plan?

A.  Every IHA organization must have the capacity to provide directly, or through a qualified entity, all of the following elements of an IHA Home Plan to the extent appropriate and accepted by the participant:

 

(1)     Self-care education and preventive care consistent with the participant’s condition.

(2)     Coordination of all medical treatment furnished to the participant, regardless of whether such treatment is covered and available to the participant under Medicare.

(3)     Information about and access to, hospice care.

(4)     Pain and palliative care and end-of-life care.

(5)     Education for primary caregivers and family members.

(6)     Caregiver counseling services and information about and referral to, other caregiver support and health care services in the community.

(7)     Monitoring and management of medications by a pharmacist who is board certified in geriatric pharmacy by the Commission for Certification in Geriatric Pharmacy or possesses other comparable board certification demonstrating knowledge and expertise in geriatric pharmacotherapy, as well as assistance to participants and their caregivers with respect to selection of a prescription drug plan under Part D that best meets the needs of the participant’s chronic conditions.

 

Q.  How are the IHA pilot programs funded?

A.  Each program is funded by Medicare, but must demonstrate aggregate cost savings to the Medicare program for participating beneficiaries that is not less than the product of 5% of the estimated average monthly costs that would have been incurred under part A, B and D if those beneficiaries had not participated in the IHA program and the number of participant-months for that year.

 

For more information, contact Claudia Schlosberg, J.D. at 703-739-1316, ext 128, or email govaff@ascp.com

INDEPENDENCE AT HOME ACT

 

A Chronic Care Coordination Program for Medicare

That Has Proven Effective in

Reducing Costs and Improving Quality

For Highest Cost Patients

May 26, 2009

 

  What is the Independence at Home Act?

 

A bipartisan bill (S. 1131 and H.R. 2560) that:

 

  • Provides a chronic care coordination benefit across all treatment settings targeting the highest cost Medicare beneficiaries with multiple chronic illnesses who receive poor quality, fragmented health care;
  • Is funded entirely from the savings it achieves;
  • Reduces Medicare expenditures by at least 5% starting with the highest cost beneficiaries in the highest cost states;
  • Provides an incentive for additional savings for investment in health IT and other technologies that generate future savings; 
  • Allows chronically ill beneficiaries to receive primary care at home and avoid unnecessary hospitalizations, ER visits and nursing home admissions;
  • Provides support for family caregivers, particularly those who have special needs dealing with patients with Alzheimer’s Disease and dementia;
  • Preserves beneficiary choice—beneficiaries retain all existing Medicare benefits and may enroll or disenroll in an IAH program at their discretion;
  • Allows providers and practitiones voluntarily to form IAH organizations which are held strictly accountable for minimum results and may share in additional savings once the results are achieved; and  
  • Provides revenue for reinvestment in primary care and expands career opportunities for primary care physicians and others.

 

1.                 Why is the Independence at Home Act needed?

 

  • 20% of Medicare beneficiaries with multiple chronic illnesses account for 2/3’s of Medicare spending.[i] Beneficiaries with 2 or more chronic diseases are likely to be persistently high cost.[ii]

 

  • Medicare beneficiaries with multiple chronic illnesses see an average of 13 different physicians; fill 50 different prescriptions a year; account for 76% of all hospital admissions, account for 88% of all prescriptions filled; account for 72% of physician visits; and are 100 times more likely to have a preventable hospitalization than someone with no chronic conditions.[iii] 

 

  • Two thirds of physicians treating patients with multiple chronic conditions believe that their training did not adequately prepare them to coordinate in-home and community health services and manage chronic pain.[iv] 

 

2.                 What are the key elements of the Independence at Home Act?

 

  • An Independence at Home organization, comprised of Medicare providers and practitioners, enters into an IAH agreement with HHS to reduce costs by at least 5%, improve outcomes, and provide patient/caregiver satisfaction for high cost Medicare beneficiaries in return for a share of the savings beyond 5%.
  • An Independence at Home Care team of health care professionals directed by physicians or nurse practitioners with training in the care of complex chronically ill patients coordinates all of an eligible beneficiary’s health care across all treatment settings and provides patient-centered care coordination services in the patient’s home. 
  • IAH eligible beneficiaries are those who are suffering from two or more of 10 specified high cost chronic diseases, have utilized certain high cost Medicare benefits in the past 12 months and have an inability to perform two or more of 5 activities of daily living.[v]

 

  • Each IAH organization must meet the following three performance standards annually as a condition of maintaining IAH agreements:

 

a)                 Minimum savings of 5% per year;

 

b)                Outcomes appropriate for the beneficiary’s condition; and

 

c)                 Patient/caregiver satisfaction.   

 

  • IAH organizations may receive payments during the year for coordinating care but must refund those payments if they fail to achieve 5% savings.

 

  • IAH organizations split savings beyond 5% with Medicare on an 80%/20% basis.

 

  • The IAH program provides freedom of choice—beneficiaries do not relinquish any existing Medicare benefit, and they may enroll in, withdraw from, or change IAH programs at their discretion. 

 

3.                 Is the Independence at Home program based on any existing models?

 

The Independence at Home program is based on the physician/nurse practitioner house call model which has been operating for decades at numerous locations across the country.  The following are some examples:

 

The Veterans’ Administration’s Home-Based Primary Care program has been in operation for 32 years, currently exists in 130 locations in 48 states, treats 17,000 chronically ill patients and soon will be available at every VA facility.  The HBPC program has

 

A)               reduced hospital days by 62%;

 

B)               reduced nursing home days by 88%; and

 

C)               reduced overall costs by 24%.

 

The Urban Medical Housecall program in Boston, MA has been operating for more than 30 years, currently is treating nearly 600 Medicare high cost beneficiaries with multiple chronic diseases and has reduced hospital admissions for these patients by 29% and hospital days by 34%.

 

The Virginia Commonwealth Medical Center house calls program in Richmond, VA has been operating for 23 years and has reduced hospital costs by 60% for high costs beneficiaries with multiple chronic diseases.

 

The Call Doctor Medical Group has operated a physician house call practice for 25 years in San Diego, CA focused on Medicare beneficiaries with multiple chronic diseases and has reduced ER visits by 59% and generated per capita savings of $1,075. 

 

The Home Physicians program in Chicago, IL has been operating for 15 years and currently treats 7,000 high cost Medicare beneficiaries with multiple chronic illnesses.  That program has shown a reduction in ER visits and hospitalizations from 35% to as high as 60% over the years.

 

The House Call program at Montefiore Health System in the Bronx, NY has been operating for 5 years treating high cost elders with multiple chronic diseases, currently has an enrollment of 400 patients and has shown a 42% reduction in hospitalizations and a 33% reduction in total costs.

 

The Mount Sinai Visiting Doctors program in New York City, NY has been operating for 14 years treating elders with multiple chronic diseases, has an annual census of 1,100 beneficiaries and has reduced hospitalizations for those patients by 66%.

 

The House Call program at the Washington Hospital Center, in Washington, D.C. has been operating for 10 years, has an active census of 600 patients with 3 or more chronic diseases and has produced a 25% reduction in hospital length of stay and a 75% reduction in hospitalizations at the end of life.

 

Geriatric Care of Nevada (now Geriatric Specialty Care) house call program in North Central Nevada has operated for 8 years with a patient census of 850 patients with multiple chronic diseases and has reduced hospitalizations by 27% and per patient total costs by $750.

 

The GRACE house calls program in Indianapolis, IN has operated for more than 5 years and has reduced ER visits by 50% and hospitalization rates by 43% for this high cost beneficiary population.  

 

4.                 Are IAH-style programs accepted by patients and family caregivers?

 

The VA’s Home Based Primary Care program has received a patient satisfaction rating of 82.7% which is the highest satisfaction rating ever received by a VA health care program.

 

The Mount Sinai Visiting Doctors program has found that 100% of the patients/caregivers believe the program improved their quality of life, 92% reported the quality of care as “outstanding” or “very good” and 88% reported that the program “definitely meets their needs.

 

HomeCare Physicians, an IAH-style program in Wheaton, Ill. conducted a survey of its patients in 2008 in which 78% of patients felt that the house calls program has reduced their visits to the ER, 81% felt that the program had helped them avoid hospitalizations, and 72% felt that the program had helped them avoid being placed in a nursing home.

 

Urban Medical, Virginia Commonwealth Medical Center and others report that they have waiting lists of patients with multiple chronic diseases who wish to enroll in their programs.

 

5.                 Is the IAH Act like any other health care reform proposal?

 

The Independence at Home Act is compatible with the Accountable Care Organization and Medical Home proposals, but it is the only Medicare health reform proposal that:

 

A)               Focuses on the highest cost segment of the Medicare beneficiary population;

 

B)               Is completely self-funded by the savings it achieves;

 

C)               Requires each program to achieve a minimum savings of 5% annually; and

 

D)               Provides patient-centered care coordination in the home using the proven house calls service delivery model.

 

6.                 What organizations have endorsed the Independence at Home Act?

 

AARP;

The Alzheimer’s Foundation of America;

The Alzheimer’s Association;

The American Academy of Home Care Physicians;

The American Academy of Neurology;

The American Academy of Nurse Practitioners;

The American College of Nurse Practitioners;

The American Academy of Physicians Assistants;

The American Society of Consultant Pharmacists;

The Massachusetts Neurologic Association;
The National Family Caregivers Association;
The Family Caregiver Alliance/National Center on Caregiving;
The American Association of Homes and Services for the Aging;
The Maryland-National Capital Home Care Association; 
 

            The Visiting Nurse Associations of America;

          Housecalls Doctors of Texas;

          Intel Corp.;

          The National Council on Aging;

          U.S. PIRG;

          Urban Medical House Calls (Boston, MA);

          MD2U Doctors Who Make Housecalls (Louisville, KY); and

Wyeth

 

7.                 Who can I contact who could give me information about successful IAH-style programs?

 

The following individuals would be glad to answer questions about IAH-style programs:

 

Dr. Tom Edes, Department of Veterans Affairs,

(202) 461-6785, thomas.edes@va.gov.

 

Dr. George Taler, MedStar Health, Wash., D.C.

(202) 360-7203, George.Taler@Medstar.net.

 

Dr. Peter Boling, Medical College of Virginia,

(804) 828-5323, pboling@mcvh-vcu.edu.

 

Dr. Gresham Bayne, JanusHealth, San Diego, CA

(619) 851-1300, gbayne@janushealth.com.

 

Connie Row, Executive Director, American Academy of Home Care Physicians,

(410) 676-7966, AAHCP@comcast.net.

 

For more information, contact:

 

Jim Pyles

Powers, Pyles, Sutter & Verville, P.C.

1501 M Street

Washington, D. C. 20005

(202) 466-6550

jim.pyles@ppsv.com

 


[i] 69 Fed. Reg. at 22,066 (April 23, 2004); “Chronic Conditions: Making the Case for Ongoing Care”, p. 16, G. Anderson, Johns Hopkins University (Dec. 2002).

[ii] “High-Cost Medicare Beneficiaries”, p. 14, Congressional Budget Office (May 2005).

[iii] Testimony of Gerard F. Anderson, Ph.D., Johns Hopkins Bloomberg School of Public Health, Health Policy and Management, before the Senate Special Committee on Aging, “The Future of Medicare: Recognizing the Need for Chronic Care Coordination, Serial No. 110-7, pp. 19-20 (May 9, 2007).

[iv] “Chronic Conditions: Making the Case for Ongoing Care,” p. 35.

[v] The 10 chronic diseases are congestive heart failure, diabetes, chronic obstructive pulmonary disease (COPD), ischemic heart disease, peripheral arterial disease, stroke, Alzheimer’s Disease and other dementias designated by the Secretary, pressure ulcers, hypertension, and neurodegenerative diseases designated by the Secretary which result in high costs including amyotrophic lateral sclerosis (ALS), multiple sclerosis, and Parkinson’s disease.  The Medicare benefits are non-elective inpatient hospital services, emergency room services, and extended care services, acute rehabilitation services and home health services.  The activities of daily living are bathing, dressing, grooming, transferring, feeding, or toileting.

Insurance and one puzzling question… Thursday, May 21 2009 

In late December 2008, I decided I wanted to be a Humana Primary Care provider. I requested a credentialing packet, filled it out and sent it in. Early March, I received feedback/phone call from Bauer (not real name) requesting “clarification” as to what I was intending to do. She says, “I’m not sure what you are trying to do.” I said, ” I am requesting to become a PCP/NP with your insurance company.” She then said, very politely, “Well, Dr. Baker we just don’t do that. We don’t credential NP’s. Is this for you or your collaborator? I mean…we can link you to him and give him a second location??” So, I politely, say, “No maam…this is for me-the NP (I direct her to my website for clarification) to enable me to adequately serve my current Humana patients (who pay CASH to see me) and the new patients requesting my Housecall services.” We hang up and I don’t hear from her for a week.

Now, I decide I need to be forthcoming and a tad pushy. So, I begin calling Bauer every week. In my weekly calls, I gently ask her for status updates and overall progress in which she was always “waiting” on her boss to respond. Three weeks into my weekly call protocol, I start giving her the names of patients who are dis-enrolling from Humana because I am not a provider on their plan. I also start telling her that we are getting referrals from Humana clients on a daily basis, BUT since we are not on the provider list…sorry, they are told to find services elsewhere or dis-enroll. The final straw came when a Humana rep was in one of my patient’s homes and the patient said that they were not switching their plan to a HMO unless Dr. Scharmaine was on the plan. So, the rep calls my office and I give her an ear full as well as what has or has not been going on with Bauer. This rep then calls Bauer as if I had given her a fable or something. Later that day, Bauer calls me and says, “Dr. Baker, let me be clear. It’s not that we don’t want to add your practice. WE HAVE NEVER BEEN APPROACHED BY AN NP AND WE DON’T KNOW WHAT TO DO!” What! I said, “Ok. Well, where do we go from here?” “Let me get back with you, ” she says.

It is now Mid-April, I get a call from Bauer and she says, “we’ve got the green light to add you, BUT we don’t know what to call you?” “What?!”, I say. Bauer says, “I mean you would not be classified as ancillary and you are not a physician.” I say, “Why not call me a nurse practitioner?” “Let me get back to you, ” she says. Two more weeks pass and it is now late April when I receive a call from Bauer, she states, “We will figure out the particulars as far as what to call you or classify you as , but you will be a provider with a number.”

Today, six months later, I received a call from Bauer stating that I will be a participating provider with Humana beginning June 1st, 2009 as a Nurse Practitioner.

Take Home:

The moral of this true story is to never give up and keep pushing for the wall of resistance to break. It also helps to really-really want something because this passion will fuel your spirits when things are not happening as fast as you want them to.

It also helps to have a website or other marketing tools to give to the public, vendors, or political allies. This will not only show them that you are a serious contender, but it gives them something tangible to refer back to especially when they are not sure of “what” to call you. I say eliminate the guessing game…show and tell everyone that we are nurse practitioners and we are not going anywhere.

The Firing finale… Thursday, May 7 2009 

Well, as Lexi entered the building, I gestured for her to step in my office.  I asked her how she honestly felt about Housecalls and she said that, “I am really more of an office person, even though this is a primarily housecall practice…I thought I could do it.” I say, ok “then this is not going to work for either of us.” “Ok” she says, “Will I get paid?” I tell her that by law I must pay her for the hours worked and that she will get paid.  She then goes on to say that she really, really, appreciates what I do and if I have any office openings to consider her.  I make no promises and tell her to stay for the day to help us finish packing equipment for the move.

We HUG and realize it is not a perfect match for either party.

An hour later, just as I start to pat myself on the back for having a great “firing moment”, I get a call from one of my patient’s telling me that they are wondering why they have been scheduled to go to a Cardiologist when they have been feeling fine?  I place them on hold, and quickly gather all personnel to question the meaning of everything especially when an elderly, frail, client has made an unnecessary  doctor’s visit.   Alas, it is revealed that Lexi translated the wrong information on the wrong patient when she was making the appointment!  With egg on my face, I profusely apologize to the family while they are leaving the wrong doctor’s office and assure them that it will never happen again.  In the background, I hear the doctor saying, “She should buy yall lunch!”

In light of these developments, I had Lexi immediately escorted from the premises.

Fire me! Wednesday, May 6 2009 

OK, so the girl who wanted Lexapro samples (let’s call her Lexi). Remember her? She has a problem driving me around on the Housecalls.  Yes, I have a driver. I have to chart my notes between patient’s.  To illustrate her anguish, we are driving in a 25 mph speed zone and she suddenly steps on the gas to thrust us forward at 40mph.   I said, “whoa” you passed up the street!  Lexi turns her entire head in my direction and says to me—her boss, the one who signs her check, in a crisp manner, “well, YOU wanted me to drive, hah?”  What tha? ___________ (Please fill in whatever expletives you wish).  I am completely stunned by this turn of events perhaps she has missed a dose or needs a change of medication, but it is clear that a firing is drawing nigh.

I am later back at the office after visiting six homes and I hear a soft knock on my door,  she sticks her exaggerated, curly, red-head in and says, “Can I have one of your Turkey and Cheese Lunchables? I didn’t bring lunch today”  Now, what do you think I said? No or HELL no? I believe both versions of “No” would fit.

The aforementioned scenario is just one example of the employee/personnel madness in my CEO world.  I am learning that maybe I should perform some sort of mini-mental exam, Myers-Briggs, or some other military mind-bender exam before hiring anyone.  I am not sure how to do a thorough mental evaluation as well as background and character reference check.  When you run a small business, all these exams just add more to the plate that is already overwhelmed with budget balancing, marketing, and billing woes. One should notice very carefully that I have not even mentioned patient care, but I love it! I love business and I would not have it any other way.  It is extremely challenging and I love being totally accountable for the rights and the wrongs of everything.  It is a supreme feeling of responsibility and honor to serve many who have so little.  Therefore, I will not settle for mediocre workers who are disrespectful, lazy, and tardy.  They scream, “Fire me!” on every turn and I wholeheartedly listen.

The move Monday, May 4 2009 

Well, it appears as if the sale of my current office building is moving in a positive direction provided I agree with the small Top 10 list of proposed changes from the buyers.  So, this means that we are actively moving to a swanky new office across from Touro Infirmary.  We happen to be the first NP-owned practice to ever rent in a physician/hospital owned building!  I am encouraged to believe that we will possibly get new referrals etc.  I will keep you posted.  Housecalls will still be at the forefront, but not everyday.  We are also adding Biofeedback, Pessary maintenance, Intracavernous injections, Incontinence management, and Pelvic Floor Rehabilitation.  I am totally excited and can’t wait to share more about the practice expansion and addition of new services.

Stay tuned…

P.S. I will try to do better with blog postings ;-0

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